What does awesome customer service look like? It looks like this. And this. And this.
What does vomitous, nauseating, infuriating, God-awful, crappy customer service look like?
It looks a lot like the guy who came over to fix our AC the other day.
This guy was so bad, I threated to “name names” in a Facebook update about the incident. I've cooled down a little since then, but I will tell you that he works for a St. Louis-area HVAC company whose name includes (with absolutely no hint of irony at all) the word “Excellence.”
Here's what happened:
I said “Thanks” and called someone else for a second opinion. Here's what they did for us:
Customer service is that easy, people. Be nice. Ask the right questions. Listen. Explain in simple terms. Do what you say you'll do. Follow up. Solve problems. Make the customer happy.
That's exactly what Doyle Patton Service did for us. If you live in St. Louis and need some work on your heating / cooling system, give 'em a call. I'll vouch for them.
Or, you could go the other way and risk ticking off someone like me — someone with a big mouth and a lot of friends.
In a social world, is that a risk you really want to take?