MBAexpress: Excellent Customer Service

Online Course Available 24/7 CPE: 1.0 Format: On-Demand
COURSE DESCRIPTION

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

LEARNING OBJECTIVES
Upon completion of this course, participants will be able to:
Define excellent customer service
Identify the finance department’s product
Identify the finance department’s customers
Serve their customers well
Identify skills needed for excellent customer service
MAJOR TOPICS
Internal vs External Customer Service
Servicing Customers Well
Customer Needs & Wants
COURSE DETAILS
CPE FIELD OF STUDY
Communications (1 Credit)
DESIGNED FOR
CPAs Corporate Finance Teams Business Leaders Financial Professionals
INSTRUCTOR(S)
Jennifer Elder
COURSE LEVEL
Basic

MACPA MEMBER


$ (% off)
$35.00/year
Price includes $xx early registration discount(s) - expires xx/xx

NON-MEMBER


$ (% off)
$45.00/year
Price includes $xx early registration discount(s) - expires xx/xx
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