MBAexpress: Excellent Customer Service

Description

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Learning Objectives
  1. Define excellent customer service
  2. Identify the finance department’s product
  3. Identify the finance department’s customers
  4. Serve their customers well
  5. Identify skills needed for excellent customer service
Major Topics
  1. Internal vs External Customer Service
  2. Servicing Customers Well
  3. Customer Needs & Wants
Provider
Business Learning Institute
Course Level
Basic
CPE Field of Study
Communications and Marketing
1.0
Who Should Attend
CPAs, Corporate Finance Teams, Business Leaders and other Financial Professionals
Instructor(s)
Jennifer Elder
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When
Available 24/7
Location
Online
Total CPE Credits
1.0
Format
On-Demand
Instructor
Jennifer Elder

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MBAexpress: Excellent Customer Service


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