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MBAexpress: Excellent Customer Service – V 2.0

Description

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Learning Objectives
  • Define excellent customer service
  • Identify skills needed for excellent customer service
  • Describe how best to serve your external customers
  • Describe how best to serve your internal customers -your boss, departments, and your employees
Major Topics
  • Internal vs External Customer Service
  • Servicing Customers Well
  • Customer Needs & Wants
Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
Business & Industry
CPE Field of Study
Communications and Marketing
1.0
Who Should Attend
  • CPAs, corporate finance teams, business leaders and other financial professionals.
Instructor(s)
Jennifer Elder Peter Margaritis
Prerequisites
  • None
Advanced Preparation
Location
Online
Event Information
When
Jun 8, 2020
3:00 pm - 4:00 pm EDT
Location
Online
Total CPE Credits
1.0
Format
Webcast Replay

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MBAexpress: Excellent Customer Service – V 2.0


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