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MBAexpress: Excellent Customer Service

Description

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Learning Objectives

* Define excellent customer service
* Identify skills needed for excellent customer service
* Describe how best to serve your external customers
* Describe how best to serve your internal customers -your boss, departments, and your employees

Major Topics

* Internal vs External Customer Service
* Servicing Customers Well
* Customer Needs & Wants

Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
Business & Industry
CPE Field of Study
Communications and Marketing
1
Who Should Attend

* CPAs, corporate finance teams, business leaders and other financial professionals.

Instructor(s)
Peter Margaritis Jennifer Elder
Prerequisites

None

Advanced Preparation

None

Location
Online
Event Information
When
Jan 13, 2021
3:00 pm - 4:00 pm EST
Location
Online
Total CPE Credits
1
Format
Webcast Replay

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$ (% off)
$35.00

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$45.00
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MBAexpress: Excellent Customer Service


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