Listening for Leaders – Communication Advanced Level

Description

There is no more powerful skill in building enduring and profitable relationships — with clients, members of your firm and others in your life — than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill. The focus is on the special communication problems leaders face: establishing and changing a vision; adapting a message to different constituencies and clients; coaching employees; and business development.

Learning Objectives
  • Understand why it is so difficult to listen
  • Apply skills to enhance professional and personal relationships by increasing listening performance
  • Become a more effective leader, team member and opportunity developer
  • Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively and build stronger relationships
  • Develop skills in resolving objections and overcoming resistance
Major Topics
  • Why is it so hard to listen?
  • What should you be listening for?
  • Asking the right question the right way
  • Dos and Don’ts for effective listening
  • Using listening skills to build business and professional relationships
  • Coaching employees with different levels of potential
  • Resolving objections and overcoming resistance
Provider
Business Learning Institute
Course Level
Advanced
Professional Area of Focus
BLI Leadership
T Shaped Professional Communication
Future Ready
Business & Industry
CPE Field of Study
Communications and Marketing
4
Who Should Attend
Leaders who must communicate difficult concepts, energize employees, engage clients…and yet be sensitive to fast-changing communities and markets
Instructor(s)
Peter Margaritis
Location

MACPA Towson Center, 901 Dulaney Valley Rd Ste 800 Towson, MD 21204-2624

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When
Mar 26, 2019
8:00 am - 11:30 am
Location
MACPA Towson Center, 901 Dulaney Valley Rd Ste 800 Towson, MD 21204-2624
Total CPE Credits
4
Format
In-Person
Instructor
Peter Margaritis

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$ (% off)
$125.00
Price includes $25 early registration discount(s) - expires 02/26/2019
Price increases to $150.00 on 02/27/2019

NON-MEMBER


$ (% off)
$175.00
Price includes $25 early registration discount(s) - expires 02/26/2019
Price increases to $200.00 on 02/27/2019
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Listening for Leaders – Communication Advanced Level


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