Listening for Leaders: Ask the Question, Discover the Need, Win the Trust

Description

There is no more powerful skill in building enduring and profitable relationships — with clients, members of your firm and others in your life — than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill.

Learning Objectives

• Understand why it is so difficult to listen
• Apply skills to enhance professional and personal relationships by increasing listening performance
• Become a more effective leader, team member and opportunity developer
• Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively and build stronger relationships
• Develop skills in resolving objections and overcoming resistance

Major Topics

• Why is it so hard to listen
• What should you be listening for
• Asking the right question the right way
• Dos and Don’ts for effective listening
• Using listening skills to build business and professional relationships
• Resolving objections and overcoming resistance

Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
BLI Leadership
Business & Industry
CPE Field of Study
Personal Development
4
Who Should Attend
Anyone who has the need to build relationships, especially anyone in a firm with a leadership role, works in a sales or marketing position, or spends a significant amount of time with clients
Instructor(s)
Greg Conderacci
Location

Loyola University Maryland Graduate Center Columbia Campus, 8890 McGaw Rd Columbia, MD 21045-4743

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When
Oct 24, 2018
8:00 am - 11:30 am
Location
Loyola University Maryland Graduate Center Columbia Campus, 8890 McGaw Rd Columbia, MD 21045-4743
Total CPE Credits
4
Format
In-Person
Instructor
Greg Conderacci

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$ (% off)
$160.00
Price includes $20 early registration discount(s) - expires 09/25/2018
Price increases to $180.00 on 09/26/2018

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$ (% off)
$260.00
Price includes $20 early registration discount(s) - expires 09/25/2018
Price increases to $280.00 on 09/26/2018
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Listening for Leaders: Ask the Question, Discover the Need, Win the Trust


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