Listening For Leaders: Ask the Question, Discover the Need, Win the Trust

Description

There is no more powerful skill in building enduring and profitable relationships — with clients, members of your firm and others in your life — than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill.

Learning Objectives
  1. Help participants understand why it is so difficult to listen and outline skills to enhance professional and personal relationships by increasing listening performance
  2. Become a more effective leader, team member and opportunity developer
  3. Learn how to probe for a client's or colleague's real needs so you can add value more effectively and build stronger relationships
  4. Develop skills in resolving objections and overcoming resistance
Major Topics
  1. Why is it so hard to listen
  2. What should you be listening for
  3. Asking the right question the right way
  4. Dos and Don'ts for effective listening
  5. Using listening skills to build business and professional relationships
  6. Resolving objections and overcoming resistance
Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
BLI Leadership
CPE Field of Study
Personal Development
4
Who Should Attend
Anyone who has the need to build relationships, especially anyone in a firm with a leadership role, works in a sales or marketing position, or spends a significant amount of time with clients
Instructor(s)
Greg Conderacci
Prerequisites
None
Advanced Preparation
Location
Online Course
Register Now
When
Mar 22, 2018
12:00 pm - 4:00 pm
Total CPE Credits
4
Format
Webcast
Instructor
Greg Conderacci

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Listening For Leaders: Ask the Question, Discover the Need, Win the Trust


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