Listening For Leaders: Ask the Question, Discover the Need, Win the Trust

Date: January 15, 2018 Time: 9:00 am - 1:00 pm EST Location: Online CPE: 4 Format: Webcast
EVENT DESCRIPTION

There is no more powerful skill in building enduring and profitable relationships — with clients, members of your firm and others in your life — than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill.

LEARNING OBJECTIVES
Help participants understand why it is so difficult to listen and outline skills to enhance professional and personal relationships by increasing listening performance
Become a more effective leader, team member and opportunity developer
Learn how to probe for a client's or colleague's real needs so you can add value more effectively and build stronger relationships
Develop skills in resolving objections and overcoming resistance
MAJOR TOPICS
Why is it so hard to listen
What should you be listening for
Asking the right question the right way
Dos and Don'ts for effective listening
Using listening skills to build business and professional relationships
Resolving objections and overcoming resistance
EVENT DETAILS
PROFESSIONAL AREAS OF FOCUS
BLI Leadership
CPE FIELD OF STUDY
Personal Development (4 Credits)
WHO SHOULD ATTEND
Anyone who has the need to build relationships, especially anyone in a firm with a leadership role, works in a sales or marketing position, or spends a significant amount of time with clients
INSTRUCTOR(S)
Greg Conderacci
PREREQUISITES
None
COURSE LEVEL
Basic
LOCATION
Online Webcast

MACPA MEMBER


$ (% off)
$110.00
Price includes $xx early registration discount(s) - expires xx/xx

NON-MEMBER


$ (% off)
$140.00
Price includes $xx early registration discount(s) - expires xx/xx
REGISTER FOR THIS EVENT
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