This webcast is part of the Tax Staff Essentials program.

The first part of the webcast covers aspects of leadership as it relates to work teams and group development. It examines communication skills and discusses the importance of effective communication. A leader’s ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management.

The next part covers the use of positive language and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator.

This webcast can help you avoid misunderstandings that may cause significant financial and emotional losses to a firm. It will help you to avoid vague answers that can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.