The first part of the webcast covers aspects of leadership as it relates to work teams and group development. It examines communication skills and discusses the importance of effective communication. A leader’s ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management. The next part covers the use of positive language and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator. This webcast can help you avoid misunderstandings that may cause significant financial and emotional losses to a firm. It will help you to avoid vague answers that can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.
Learning Objectives
*Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations *Identify and cope more effectively with hostile communication patterns that may occur in the workplace *Recognize the communication patterns that occur before and during the formations of teams *Explain the role of conflict in work teams and approaches for dealing with the conflict *Explain communication issues a leader must consider before beginning discussions with a group *Eliminate wordiness, redundancy, and obscure language from your writing * Produce written communications that are positive, confident, clear, and concise *Structure, design, and page layout options to construct documents that are accessible and well organized *Explain five techniques to make your language more positive and professional *Recognize the importance of descriptive language *Understand how using certain words can help you avoid misinterpretation and misunderstandings
Major Topics
*Communication and work teams *Communication for leaders *Difficult communication *The power of professional language in business writing
Provider
AICPA
Course Level
Basic
Professional Area of Focus
BLI Leadership
Business & Industry
Practitioner
CPE Field of Study
Communications and Marketing
4
Who Should Attend
CPAs, Financial advisers, Attorneys, Partners, Managers, Staff at all levels
