Effective Business Communication


Miscommunication is costly. In this course we will discuss how the use of positive language is not a “warm and fuzzy” concept, but rather an important communication tool. Using appropriate word choices will make you a more effective manager and communicator.

Miscommunication and misunderstandings may cause significant financial and emotional losses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings and tension within an office environment. We will also address some aspects of leadership in connection with work teams and group development.

We will look at the role leaders play in workplace communication and examine communication skills for discussion leaders. The importance of effective communication cannot be underestimated. A leader’s ability to communicate greatly reduces misunderstandings in the workplace, and significantly improves project management.

Learning Objectives
  • Eliminate wordiness, redundancy, and obscure language from writing and produce documents that are clear and concise
  • Produce written communications that are positive and confident
  • Explain five techniques to make your language more positive and professional
  • Recognize the importance of descriptive language
  • Understand how using certain words can help avoid misinterpretation and misunderstandings
  • Discuss the common types of difficult communication patterns found in the workplace and how to cope with these situations
  • Understand the difficult communication patterns that may occur between men and women • Identify and cope more effectively with hostile communication patterns that may occur in the workplace
  • Recognize the communication patterns that occur before and during the formations of teams
  • Explain the role of conflict in work teams and approaches for dealing with the conflict
Major Topics
  • The power of professional language in business writing
  • Communication and work teams
  • Communication for leaders
  • Difficult communication
Course Level
Professional Area of Focus
Business & Industry
CPE Field of Study
Communications and Marketing
William Harden
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Aug 13, 2018
10:30 am - 2:30 pm
Total CPE Credits
William Harden


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Effective Business Communication

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