Effective Business Communication

Date: January 10, 2018 Time: 12:00 pm - 3:00 pm EST Location: Online CPE: 3 Format: Webcast
EVENT DESCRIPTION

Miscommunication is costly. In this course we will discuss how the use of positive language is not a “warm and fuzzy” concept, but rather an important communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional loses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment. We will also address some aspects of leadership in connection with work teams and group development. We will look at the role leaders play in workplace communication and examine communication skills for discussion leaders. The importance of effective communication cannot be underestimated. A leader’s ability to communicate greatly reduces misunderstandings in the workplace, and significantly improves project management.

LEARNING OBJECTIVES
Eliminate wordiness, redundancy, and obscure language from their writing, and produce documents that are clear and concise
Produce written communications that are positive and confident
Explain five techniques to make your language more positive and professional
Recognize the importance of descriptive language
Understand how using certain words can help avoid misinterpretation and misunderstandings~
Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations
Understand the difficult communication patterns that may occur between men and women
Identify and cope more effectively with hostile communication patterns that may occur in the workplace
Recognize the communication patterns that occur before and during the formations of teams
Explain the role of conflict in work teams, and approaches for dealing with the conflict
MAJOR TOPICS
The power of professional language in business writing
Communication and work teams
Communication for leaders
Difficult communication
EVENT DETAILS
PROFESSIONAL AREAS OF FOCUS
Business & Industry
CPE FIELD OF STUDY
Communications and Marketing (3 Credits)
WHO SHOULD ATTEND
Staff or senior associates looking to advance business writing and communication skills
INSTRUCTOR(S)
William Harden
COURSE LEVEL
Basic
LOCATION
Online Webcast
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