Customer service is moving to Customer Experience, and modern firms must keep up with their clients, or fail at sustainability. Competition is no longer just down the street, clients are demanding more value, and a shift from reactive reporting to real time services. In the future, the customer experience will be measured by value, contribution, impact and sustainability.
Prior experience working with customers to achieve a higher level of customer satisfaction
MACPA Towson Center, 901 Dulaney Valley Rd Ste 800 Towson, MD 21204-2624
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