Conflict and Communication – You vs. Me vs. Them


There are many kinds of “problem employees” in the organizational jungle. Even the most seasoned professionals find it difficult to deal with someone who employs a hard-edged, aggressive, “take-no-prisoners” communication style, or is “passive aggressive”, or is some other type that harms the culture.

In this interactive session, participants will learn a systematic approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture.

Learning Objectives

Upon completion of this webcast, participants will be able to:

  • Recognize the impact of personal and workplace conflict
  • Identify individual communication styles
  • Identify ways to deal with the really tough communication challenges
  • Identify individual and organizational conflict styles
  • Identify do’s and dont’s for preventing workplace conflict.
Major Topics
  • Defining the problem – The multiple types of difficult people and how to spot them
  • Clarifying the cost – the damage done by difficult people
  • Three absolute do’s and don’ts in managing conflict with difficult people
  • How to recognize “shark” like behavior
  • Distinguishing rational from intuitive approaches
  • How to expand your behavioral flexibility to handle specific kinds of tough situations
  • Using “pacing behavior” to build trust and defuse anger patterns
  • Improving interpersonal communication skills
  • How to stop hiring and encouraging “victims”
Business Learning Institute
Course Level
Professional Area of Focus
Business & Industry
CPE Field of Study
Communications and Marketing
Who Should Attend
Leaders in an organization who want to improve their communication and conflict resolution skills.
Karl Ahlrichs

Some supervisory or management experience

Online Webcast
Register Now
May 16, 2019
12:00 pm - 2:00 pm EDT
Online Webcast
Total CPE Credits
Karl Ahlrichs


$ (% off)


$ (% off)
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Conflict and Communication – You vs. Me vs. Them

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