There are many kinds of “problem employees” in the organizational jungle. Even the most seasoned professionals find it difficult to deal with someone who employs a hard-edged, aggressive, “take-no-prisoners” communication style, or is “passive aggressive”, or is some other type that harms the culture.
In this interactive session, participants will learn a systematic approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture.
Upon completion of this webcast, participants will be able to:
Recognize the impact of personal and workplace conflict
Identify individual communication styles
Identify ways to deal with the really tough communication challenges
Identify individual and organizational conflict styles
Identify do’s and dont’s for preventing workplace conflict.
Defining the problem – The multiple types of difficult people and how to spot them
Clarifying the cost – the damage done by difficult people
Three absolute do’s and don’ts in managing conflict with difficult people
How to recognize “shark” like behavior
Distinguishing rational from intuitive approaches
How to expand your behavioral flexibility to handle specific kinds of tough situations
Using “pacing behavior” to build trust and defuse anger patterns
Improving interpersonal communication skills
How to stop hiring and encouraging “victims”
Business Learning Institute
Professional Area of Focus
Business & Industry
CPE Field of Study
Communications and Marketing
Who Should Attend
Leaders in an organization who want to improve their communication and conflict resolution skills.