Balanced Scorecard is a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more ‘balanced’ view of organizational performance.
What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
How do you react to change? Change is difficult, even when it is good and for right reasons. This course will discuss various methods and ideas to consider in helping you navigate the turbulent waters when dealing with change.
Have you ever tried to improve a business process only to be told “that’s the way we’ve always done it”? This course will discuss ways to improve your business processes to make them more efficient and better for your organization and customer.
This module focuses on developing an effective performance management system that will motivate and bring out the best in your employees.
Project management is a results-focused concept. This course will discuss the project management process from building a business case and planning to execution and managing your team.