How do you know if you are creating negative intellectual capital inside your organization?
Look for these tell-tale signs:
The fact is, if you are not investing in training and leadership development, you are decreasing your long-term value. Most organizations under-invest in the things that could help them most.
In the book Information Masters, author John McKean shows the typical costs versus ROI for major categories of all businesses. He proposes that companies (and firms) need to invest in the skills needed to become customer-focused organizations. The biggest determinant of a company’s success are the skills its people had in mastering information, communicating and driving change off that information.
The research showed that the return on investment (ROI) was the greatest on culture (20 percent), people (20 percent) and leadership (10 percent) for the smallest historical costs (culture 1 percent, people 2 percent, leadership 1 percent).
What can you do to start growing your intellectual capital? Invest in the three areas that, according to McKean, offer the highest leverage:
Here are the top five programs successful companies and firms we train at Business Learning Institute shows they are using these programs to build their companies customer-focused skills:
Start investing in your intellectual capital today by calling our customized training consultant, Pam Devine, at (888) 481-3500 or email@example.com.
We would love to hear your stories. Can you point to ROI from leadership and training initiatives?