Step 2: Indentifying gaps — Understand the disconnect in standards accounting financial statements

Step 2 shows the separate pages of the balance sheet and income statement side by side with no obvious connection, other than the company's name and the date. The impact of providing statements in which the inherent meaning is hidden (unless you are trained to put the fragments together) is not obvious, but it can be devastating to performance management.

Imagine trying to play football on a round field with no yard markers. That is the challenge our organizations' operating leaders face. There is no shared scoring system that everyone can access. The 12 steps can solve this problem by getting all of the players involved in creating a scoring system that gives everyone the ability to manage by numbers, all of the time.

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